Terms & Conditions
As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
TheRoyalClouds provides our customers the most comfortable experience for all the best premium electronic & gadgets available online. All items and pricing displayed on www.theroyalclouds.com he’s will be updated from time to time and as often to ensure that all our customers will get the updated product details, pricing and stock availability.
In order to provide better pricing for these quality products, you are understood that TheRoyalClouds is an authorized dealer and wholesaler / retailer for the brands sold. Therefore, all the items from TheRoyalClouds are GUARANTEED GENUINE and BRAND NEW articles and each packed with the original warranty and official packaging.
All products purchased from TheRoyalClouds are guaranteed genuine articles, original, new, and entitled for the original warranty. Other terms and conditions of warranty are subject to the respective manufacturer's warranty statement.
Here's what you need to know when you buy anything on our website.
Your agreement with us
By clicking the 'Accept' button during the checkout process, you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Either submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
1. Your Status
If you're an individual who's placing an order, you must be 18 years old, to purchase any products of services from us.
2. Your Order
When your order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet payment verification criteria, unavailability of products or services, product or pricing errors.
On receipt of your order we'll send you an email describing and services you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract.
3. Pre-Order and
From time to time, TheRoyalClouds will introduce new product in time limited pre-order phase. Pre-order applies only to items displaying the Pre-Order message on their product detail pages. Items that don't display the Pre-Order message are not eligible.
Pre-order applies only to items sold by TheRoyalClouds official website www.theroyalclouds.com it does not apply to purchases made from third-party sellers or from any other website.
As for the payment, customers have to pay the total price of the product. Payment must only be made via bank transfer (Maybank2u / PayPal) to our account during checkout the shopping cart.
As a Wholesaler and Authorize Reseller, TheRoyalClouds is able to secure lower and affordable pricing to meet our customer's demand.
While we try and ensure that all prices, item description, images, discounts, promotions, e-vouchers or our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
In order to refund your money, we may require information of your bank account. To ensure that your account info is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity. All information provided by you will be treated securely and strictly.
5. Availability and
We make every effort to provide you with availability information for products and services on this site. Beyond what we say on such pages, we can't be more specific about availability and delivery dates. We make every best effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. As we process your order we'll inform you if any products or services on your order turn out to be unavailable or delayed for any reason. TheRoyalClouds shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Any order cancellation request has to be informed within 24 hours. We appreciate that if you will inform us the reason for cancellation in order for us to better serve you on your future purchase with us. We apologize we are notable to accept any order cancellation after 24 hours or when your purchase product has been shipped out.
7. Duty and Tax
For the international order, please bare in mind that you may be subject to import duties and taxes, which are levied once the package reaches your country. Once the product is in your country, apart from shipping charges, you are responsible for any tariffs, customs, duties, or import fees that may apply. This cost is not calculated into the cost of your ordered items.
TheRoyalClouds has no control over these charges and cannot predict what they may be. A customs policy very widely from country to country, states to states, you should contact your local customs office for further information.
However, duties and import tax are only applicable to certain countries. Our carrier will handle all customs clearance work for you and deliver your order right to your doorstep.
8. Limitation of
You are expressly understood and agreed that TheRoyalClouds liability is limited solely to the selling price of the items purchased.
9. Liability and Indemnity
TheRoyalClouds will use reasonable endeavour’s to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website TheRoyalClouds will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and TheRoyalClouds accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
TheRoyalClouds will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in condition with the terms and conditions for any:
· Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
· Loss of goodwill or reputation; or
· Special or indirect losses
· suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as result of unauthorized access to information provided by you.
If you're a consumer, the terms of this agreement won't affect any legal rights you may have under any law, and which we can't exclude. We'll send you notice by email, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.
11. Links to External Sites
TheRoyalClouds does not operate or control the information, products and/or services found on any external sites linked to us. We also do not re presenter endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites other than www.theroyalclouds.com.
Users are assumed complete responsibility and risk in their use of any external sites. Users should direct any concerns regarding any external link to its site administrators or webmasters.
If you have any questions regarding the purchase terms and conditions, please feel free to contact us.